Here are the steps to making your claims

1. Notify Relevant Parties

• If there are injuries, dial 995 for the ambulance or 999 for the police. Do not remove the vehicles unless you need to rescue the injured parties. Move your vehicle to the side if no one is injured.

If you require tow-truck service or further advice on the accident. please call Jack Cars Service Centre 24-hour helpline at (+65) 6748 8824

2. Collect Information

• Do not shift your vehicle. Take photographs of the accident scene and damaged vehicles. You may approach Jack Cars Service Centre for assistance to download the photographs.

• Exchange information and particulars of driver/owner, including name, NRIC/FIN, telephone number, email address, insurer and policy number. Note down the vehicle registration number and vehicle details.

• Note down the name, address, contact number of any

• Avoid all unauthorised tow-truck operators or repair workshops.

• Do not admit liability.

3. Report Accident

File a police report under the following circumstances:

• Injury case

• Hit and run case

• Non-injury involving:

• Government vehicle

• Damage to government property

• Foreign vehicle

• Pedestrian or cyclist

• Report your accident and bring your accident vehicle (regardless of extent of damage) to Jack Cars Service Centre within 24 hours or by the next working day. If you do not comply with this requirement, you may lose your No Claims Discount (NCD) (all or part) during your policy renewal and your rights to claim under the policy may also be affected.


Wherever and whenever your car runs into any problem, just call our dedicated customer support line and be assured that help is on the way. We provide assistance in all motoring emergencies from immobilization due to breakdown to minor emergencies such as punctures. We aim to resolve the issue at the roadside, otherwise we will send your car to our Jack Cars Service Centre. It is our mission that our customers drive worry-free. It is our joy to keep our customers driving happy.

HOTLINE: +65 6748 8824

Jack Cars Service Centre

Our operating hours are:
9am - 5pm (Monday - Friday)
9am - 3pm (Saturday)

Closed on Sundays and Public Holidays

Tel: +65 6748 8824

Jack Cars Service Centre
#01-448/450/452, Blk 3007,
Ubi Road 1, Singapore 408701